Domestic Working Business

The Domestic Working Business is a core segment that accounts for approximately 60% of consolidated revenue and spans essential domains that must remain active to support daily life and society, including sales, call centers, manufacturing, nursing care, and construction. In FY2025, domestic revenue totaled 83.09 billion yen, accounting for roughly 60% of the consolidated total of 139.7 billion yen. While the call center outsourcing domain continued to perform sluggishly, other domains remained steady. Under the Medium-Term Management Plan, we have positioned “renewed growth of the Domestic Working Business” as a basic policy and are working to improve profitability and achieve sustainable growth by expanding permanent employee staffing and foreign talent management services.

Enabling Personal and Organizational Transformation as a Chance-Making Company

As the core of our domestic working business, WILLOF has developed a brand vision centered around being a “Chance-Making Company.” More than being just a staffing agency, WILLOF creates new value by unlocking the potential of individuals, organizations, and society as a whole. With a deep belief in the potential of all people, we are committed to expanding work opportunities and the diverse ways in which work is carried out, all while supporting the growth of individuals worldwide. Driven by this strong commitment, we tackle our daily tasks with determination.

When WILLOF carries out services such as temporary staffing, permanent placement, outsourcing, and foreign talent management, people are always at the heart of our activities. Regardless of the era, pessimism is a result of one’s mood, and optimism reflects one’s will. Through the power of positive determination, all people have the potential for remarkable transformation. Having witnessed such incredible moments time and time again, we hold a deep belief in human potential and are committed to harnessing that power.

Tackling the Challenges of the Japanese Labor Market Through a Combination of Human Labor and Technology

The Japanese labor market is facing many challenges at the current time. These include a declining labor force caused by a low birthrate and aging population, skills mismatch in the age of digitization, the problems of long working hours and poor work-life balance, and rising demand for diverse working styles. These factors will bear a tremendous impact on Japan’s economic growth and social sustainability. Our strengths are our unique know-how cultivated through many years in the human resources business, our extensive database, our preeminent recruitment capabilities, our network of offices throughout Japan, our robust partnerships backed by numerous successful collaborations, and most of all, our employees who embody our role as a Chance-Making Company. By leveraging these strengths to their fullest, we will turn the challenges faced by the Japanese labor market into new opportunities.

We will also strive to create new business and enhance existing business through a combination of human labor and technology. There is certainly value in human involvement, so we have no intention of depending wholly on AI or other technology. By integrating the value provided by both, we believe we can achieve greater efficiency and deliver higher levels of added value. For example, the basic flow of the human resources business involves registration, interviewing, work explanations, and matching, with human labor undertaking responsibility for the entire cycle. If we utilize technology such as AI and data analysis here, the efficiency of admin work and basic matching tasks can be enhanced. By allocating the resulting time saved toward conversations and career counseling, we can discover job seekers’ hidden potential and the aptitude they have not even realized themselves, and then propose new career paths and create added value by connecting them with work that leads to self-realization.
Looking ahead, we will leverage WILLOF’s unique strengths and technology to provide effective solutions to the challenges facing the Japanese labor market.

Working to Realize a Sustainable Society

While firmly looking ahead to 2030, and even beyond to 2040, our aim is to be recognized by all as a Chance-Making Company. Even if we provide services in different ways to different types of customers, we will still offer the same essential value while striving to become a company that brings joy to many people throughout the world. In places of work and learning, across all kinds of situations in which people live and play, we will continue to create opportunities for discovering, nurturing, and demonstrating the capabilities that they have not even realized about themselves. We will provide people, corporations, and the world itself with the opportunity to transform. That is our mission.

By earnestly addressing the challenges faced by the Japanese labor market, and by continuously providing effective solutions, we will contribute to the sustainable development of all of society. Through this undertaking, we will also achieve our company’s growth and evolve into an organization capable of creating even more opportunities, thereby realizing both societal value and economic value at the same time.
By believing in and maximizing the potential of each person, we will continue to bring new value to society. This, more than anything, is the true definition of a Chance-Making Company. Let’s build a better future, together. From here forward, WILLOF will also trust in the possibilities possessed by people and society, and continue to generate one new chance after another. We will strive with all our might to create a society where all people can truly shine in their own unique ways.