Society

Human rights policy

The WILL GROUP has set improvement in well-being as a material issue for us to address. We believe that for everyone associated with the Group to experience well-being—physically, mentally, and socially—respecting human rights is paramount.
This commitment means we uphold the rights of all people, regardless of attributes such as gender, nationality, age, and disability, as we help to create a sustainable society.

  • 1. Commitment to Human Rights

    As a company directly involved in people’s working lives, the WILL GROUP respects human rights in all aspects of our business activities. We support and respect international norms such as the International Bill of Human Rights (the Universal Declaration of Human Rights, the International Covenant on Civil and Political Rights, and the International Covenant on Economic, Social and Cultural Rights), as well as the ILO Declaration on Fundamental Principles and Rights at Work (International Labour Organization). Our efforts are guided by the UN Guiding Principles on Business and Human Rights. Where negative impacts on human rights are identified, we will take appropriate remedial action and work to prevent recurrence. We comply with the laws and regulations of the countries and regions where we operate. In cases where there is a conflict between national laws and internationally recognized human rights, we will seek to adhere to the higher standard.

  • 2. Scope of Application

    This policy applies to all officers and employees of the WILL GROUP. We also expect all stakeholders involved in our business activities — including job seekers, temporary staff, and business partners — to understand and act in accordance with this policy. We strive to identify and remedy human rights risks throughout our supply chain.

  • 3. Prohibition of Discrimination and Harassment

    We strictly prohibit all forms of discrimination based on gender, age, disability, nationality, race, gender identity, religion, or any other status. We also prohibit all forms of harassment, including sexual harassment, power harassment, and harassment related to life events such as pregnancy, childbirth, childcare, and caregiving. We are committed to creating a safe and inclusive workplace free from discrimination or harassment, and we actively promote Diversity, Equity, and Inclusion (DE&I). Preventive measures include employee training, consultation services, and accessible reporting channels.

  • 4. Prohibition of Forced Labor, Child Labor, and Human Trafficking

    The WILL GROUP does not tolerate any form of modern slavery, including forced labor, child labor, and human trafficking. We also appropriately evaluate and select our business partners to prevent human rights violations across the supply chain, and conduct regular monitoring and take corrective action when necessary. In cases of suspected violations, we will report to the appropriate authorities and provide prompt remediation.

  • 5. Freedom of Association and Collective Bargaining

    We comply with local laws and respect employees’ rights to form and join labor unions, or to refrain from doing so, as well as their rights to engage in collective bargaining.

  • 6. Respect for Workers’ Rights

    The Group guarantees compensation that exceeds the minimum wage as mandated by national and local laws and regulations, and does not violate labor hour regulations. We prioritize employee safety and health and maintain a work environment where employees can work safely, both physically and mentally. We also comply with occupational health and safety laws and strive to prevent workplace accidents by implementing proper health and safety management.

  • 7. Protection of Personal Information and Privacy

    We respect individual privacy and protect personal data through appropriate collection, use, and management practices. We also maintain transparency and uphold the rights of data subjects.

  • 8. Coexistence with Local Communities

    We respect the rights of Indigenous peoples in the regions where we operate, including land rights and access to water. We recognize the human rights impact of climate change and are committed to mitigation and adaptation efforts.

  • 9. Anti-Corruption and Fair Business Practices

    We prevent all forms of corruption and bribery, and conduct business in a fair and transparent manner. We also require our suppliers to adhere to the same high ethical standards. Suspicions of corruption must be promptly reported, and appropriate investigations and corrective actions will follow.

  • 10. Access to Remedy

    We provide secure and confidential channels for reporting human rights concerns or grievances, and we ensure the protection of whistleblowers. We regularly assess and improve the effectiveness of our grievance mechanisms.

  • 11. Information Disclosure and Stakeholder Engagement

    We disclose information regarding our human rights initiatives through our corporate website and integrated reports. We also actively engage with stakeholders to deepen mutual understanding and enhance our human rights practices.

  • 12. Governance and Promotion Framework

    The WILL GROUP promotes human rights initiatives in collaboration with the Compliance Committee and the Sustainability Committee. We also work to increase employee awareness and prevention of human rights risks across our operations.

Date of Establishment: October 20, 2020
Date of Revision: June 1, 2025

Yuichi Sumi
President and Representative Director, WILL GROUP, INC.

To ensure the effectiveness of this Human Rights Policy, the Group conducts regular reviews and updates, continuously strengthening its efforts to respect human rights. The Human Rights Policy and its revisions are approved by the Board of Directors of WILL GROUP, INC.

Human resource development

Human Resource Development Policies

The Group has raised “Improvement in human capital” as one of the material issues in which we will engage. Underpinned by our belief that all of our people serve as the source of our value creation, we accordingly deem that the growth of each and every individual leads to growth of the Group.
We support our employees in obtaining qualifications and providing opportunities for self-education so that they can not only improve their skills, but can also develop their capacity to address their own career options and the strength to transform themselves, thereby promoting their growth and enabling them to achieve their self-directed career formation.

Education system

The Group has set a mission to be a “change agent group” that brings positive change to individuals and organizations. We call each employee who is responsible for achieving this mission a “change agent” and define the qualities required of them.
Various training programs are provided repeatedly by “WILL University (in-house university),” which was established with the aim of effectively developing change agents, including level-based mandatory training, training for specific teams, departmental custom-made training, and voluntary training.
These training courses are conducted online, minimizing risks and costs and ensuring high learning effectiveness. The Group has constructed an efficient, multi-layered educational system by using an e-learning “Learner” system developed in-house at an early stage as a learning aid for some training programs.
We also focus on staffing and training support using people analytics data. We have organized a team specializing in people analytics to create a “formula for success” by combining various types of data (personnel information, surveys, financial data, etc.) to improve the success and well-being of each employee.

Participation of diverse human resources

The Group is committed to enhancing employees’ workplace comfort and job satisfaction, creating an environment and culture where everyone can thrive, maximize their potential, and balance work with life events such as childcare.

Training programs: career design for the 20s stage and career strengthening for the 30s stage

We provide career development training primarily for employees turning 25 and 30. Employees learn how to develop a career in which they can thrive by understanding and enhancing their strengths and qualities. Launched in 2020, these programs have offered opportunities to think deeply about one’s “future career” and to reflect on how to work in a way that is authentic to oneself.
Considering recent circumstances, we shifted from the previously mainstream in-person training to primarily online delivery, ensuring safety and high learning effectiveness with flexibility. In many programs, we utilize “Learner,” our in-house e-learning system, which was developed early as a learning support function, enabling a multilayered, effective learning structure.

Training to strengthen management skills for managers

For employees in managerial positions, we provide training to strengthen management skills on the theme of empowering diverse human resources. In the training, we use actual data and actual examples to deepen our understanding of management stances and methods for the active participation of diverse human resources, as well as the ideal form and direction of support for employees’ autonomous career development. Starting in 2020, a total of more than 180 managers have participated. Participants stated that they were “able to understand the importance of the active participation of diverse human resources.”

Women’s Empowerment Project “WILL Color (WILL GROUP’s Colorful Career)”

Within the Group, the percentage of female managers is lower than the overall female employee percentage. We found that because few female employees had role models nearby and few worked while balancing work and childcare, many women felt uncertain about their long-term careers. In response, since 2021, we launched “WILL Color,” a project in which female employees support one another’s careers and work styles. Through the company newsletters, the project introduces role models and publishes articles that help bridge communication differences between men and women. Employee surveys show positive effects on workplace culture, with comments such as “my concerns about balancing childcare and work were eased.”

WILL Heart Association

This voluntary organization, whose members are drawn from the employees of the WILL GROUP, plans and operates donation and support activities for children. It was founded in the wake of the 2011 Great East Japan Earthquake. The Association conducts various initiatives that include extracurricular activities and educational support to create opportunities for children to become excited about their future.

Teaching about failure

The association holds extracurricular lessons so employees of the Group can share anecdotes of their own failures to these children and discuss what they learned from that experience. This program prompts children to think about their futures and provides opportunities for our employees to gain a sense of their own growth. This program emerged from our desire to give the children hints and tips, however small, on how to approach life.

Career Support Group

This program is for university students concerned about their future career paths and who are trying to determine career options and identify interests. Group employees serve for roughly one month, holding get to know yourself lessons involving coursework and dialogue with the aim of having students reflect on their past and present, while looking toward their futures.

sonaeru: supporting children in times of disaster

Following disasters in Japan, we conduct volunteer activities to provide emotional and educational support to children in affected areas where assistance might not be readily available. The Group offers human resources, vehicles, and facilities, partnering with NPOs and local organizations to give support for up to three months.

and WILL: matching gift system

In August 2022, the Group established a new matching gift system premised on our desire to become an agent that brings positive change to individuals and organizations, even outside our own operations and business. The Group solicits and matches financial donations from employees when a natural disaster occurs and provides the funds to local governments and organizations. Acting in this way expresses the feelings of both individuals and the Group. The name reflects the desire of the WILL GROUP to closely align with people and communities, while also showing our intention of having the WILL to work for a better future for individuals and society.

WILLOF Foundation

For nearly 25 years, the WILL GROUP has been dedicated to HR services. During this time, we noticed that many individuals choose temporary employment to align with their aspirations. As an HR service provider advocating for diverse workstyles, supporting these individuals is especially important to us among all the people we assist. The WILLOF Foundation is committed to empowering temporary employees with the will to take on a challenge as they pursue their dreams and personal objectives. We intend to help create a society where many dreams and goals are achieved, where the attainment of personal growth inspires others, and where positivity fuels fresh action.

Day To Do Good (Volunteer Day)

In this program, individual personnel or groups participate in volunteer activities with the aim of boosting engagement and fostering more awareness of social contributions. Since this program was launched in 2022, we have contributed to 42 organizations and engaged in activities in 14 cities in 9 countries for a grand total of 2,100 volunteer hours. These activities span the gamut from beach clean-ups to preparing meals at nursing homes.
Working with other personnel in a different environment and context also helps to build team cohesiveness within the company. Moreover, social contribution activities inspire employees to be more grateful for their jobs and workplace so that they can engage in ordinary work operations with a more positive attitude, so these initiatives benefit both society and individuals.

Day To Do Good
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