Major business activities are to support the expansion of clients’ product lineups and services at such shops as electronics retailers and apparel stores as well as to plan and manage various campaigns for major IT-related companies. Sales support at electronics retailers and other stores focuses on smartphones and other mobile devices, and involves dispatching personnel for sales operations such as customer service, product explanations and assisting with making applications, sales staff management, and collection and reporting of sales information, as a team (hybrid staffing), or through temporary staffing or business process outsourcing services, as well as conducting sales promotion events and campaigns.

For companies that operate call centers or provide telemarketing services, we provide services that help build trust between clients and their end users through such operations. We also provide temporary staffing and permanent placement services for office workers. Among call centers, we specialize in those at telecommunications companies, business process outsourcing (BPO) companies, and financial institutions, dispatching personnel who are engaged in information provision, delivery, after-sales service, consultation, and receipt, processing and resolution of complaints, either as a team (hybrid staffing) or temporary staff. We also have our own call centers (in Kochi, Koriyama, Yamagata, and Kanazawa cities), from which we perform telemarketing operations on behalf of our clients.

We provide services that improve our clients’ productivity in the production process of food, electrical equipment, electronics appliances, transportation equipment, chemicals and pharmaceuticals, metals and more, providing technology and human resource management know-how. Among manufacturing industries, we focus on the food manufacturing industry, which is relatively less susceptible to economic fluctuations, and dispatch personnel engaged in manufacturing, inspection, quality control, sorting, packing and other operations, as a team (hybrid staffing), or through temporary staffing or business process outsourcing services. We also provide support and management services for foreign workers, whose number is expected to increase in the future.

Our services are also offered to companies that operate nursing care facilities by dispatching nursing care staff, through temporary staffing, temp-to-hire assignments, or permanent placement services to ensure their stable operation. The “WILLOF Care Academy” is a support service we operate for gaining qualifications, in which onboarding training and practical training are conducted to enhance staff skills and support their career development.

To the construction industry in Japan, we dispatch construction management engineers through temporary staffing or permanent placement services mainly to major general contractors and subcontractors, to solve labor shortages in the industry. In the temporary staffing services, we dispatch new graduates and inexperienced technical employees in addition to experienced and seasoned employees.

We conduct human resource services such as temporary staffing and permanent placement Mainly in Singapore and Australia. In our temporary staffing services, our main clients are national and local governments, which are relatively economically stable. In our permanent placement service, we operate in a wide range of fields, including finance and telecommunications.

We conduct temporary staffing and permanent placement services of system engineers, and operations of apartment buildings for IT engineers and creative personnel (TECH RESIDENCE).