WILL GROUP

Business Model

Changes in the external environment

The HR industry is constantly evolving and being influenced by political, economic, social, and technological factors. Among these, we believe that the external environment surrounding “work” has the most significant impact on the WILL GROUP’s business model.

Business Model

The WILL GROUP is comprised of the parent company and 44 subsidiaries (12 domestic, 12 overseas) engaged in the HR business with a focus on temporary staffing, outsourcing, and permanent placement. In order to ensure that we continue to be chosen by our customers amidst intensifying competition, we aim to specialize in specific business segments and bolster service quality in those categories. Domestically, our business segments include sales floors at consumer electronics stores, call centers, food production and other factories, nursing care, and construction. Internationally, we provide services to relatively stable sectors, such as government.


Fixed-term staffing service

This business model dispatches temporary workers to companies.

We receive staffing fees from companies based on temporary staffing contracts and pay the temporary workers salaries based on employment contracts. What is distinctive about the business is that the employment relationship is separate from the chain of command at the host company.

Permanent employee staffing service (non-fixed term)

This business model involves temporarily placing our permanent employees at other companies.

We receive staffing fees from these companies based on temporary staffing contracts and pay our personnel salaries under permanent, non-fixed-term contracts. What distinguishes this business is that the employment relationship is separate from the chain of command at the host company, and we sign permanent, nonfixed-term employment contracts with our employees.

Outsourcing (commissioned work)

This business model involves taking on outsourced contracts for entire projects from companies (who order these projects) based on commissioned work agreements signed with companies.

The contractor company performs the work operations for the ordering company, under the chain-of-command of the contractor and with the contractor being accountable for the work. What is distinctive about this model is that the ordering company is not involved in the chain-of-command and does not issue work instructions.

Permanent Placement

This business model matches job seekers with companies for employment as a “Paid Employment Placement Services” as per the Employment Security Act. Companies request that we find personnel for an opening, and we introduce them to job seekers who fit their opening. We then receive placement fees from companies based on permanent placement contracts signed with companies.

Foreign talent management services

This business model provides employment support for companies taking in non-Japanese workers and provides daily life support for nonJapanese workers.

We receive outsourcing fees based on business outsourcing agreements (service agreements) signed with companies. What is distinctive about this business is the complex nature of management and operations from hiring through follow-up. *
※For more information, see the WILLOF WORK, Inc. corporate site, Recruiting Non-Japanese Workers

Business Segments

The following are the two business segments.

(1)Domestic Working Business

In this business, we are engaged primarily in temporary staffing, permanent placement and outsourcing services in Japan specifically for categories such as sales, call center, factory, nursing care and construction management, and human resource support services for startups developed by its consolidated subsidiary, for Startups, Inc.

(2)Overseas Working Business

We conduct human resource services such as temporary staffing and permanent placement Mainly in Singapore and Australia. In our temporary staffing services, our main clients are national and local governments, which are relatively economically stable. In our permanent placement service, we operate in a wide range of fields, including finance and telecommunications.
In addition to the above, our operations also include human resources services in the HR Tech field, support services for foreigners living in Japan, and operation of apartment buildings for IT engineers and creative personnel (TECH RESIDENCE).

WILL GROUP’s Strengths

Driving results
Driving results
High operating capabilities due to category-specific operations
Driving results as a partner responding to client needs
Human resource training capability
Human resource training capability
On-site OJT development programs through hybrid staffing enable inexperienced workers to rapidly become effective.
Improvement in retention rates
Improvement in retention rates
In industries with high attrition rates, retention rates are improved through enhancement of on-site communication and follow-up systems by hybrid staffing and so forth.